Slow Internet

[Saummenon]

I upgraded from NBN100 to superfast 200 and since then it has become super slow on weekends last weekend I got 4mbps using Speedtest. This weekend 42. My TPG app can detect the connection but cannot test the speed.

[BasilDV]

Hi @Saummenon

Thanks for raising this with us.

We were able to locate your account using your community details and it shows that the plan is configured correctly.

Did you test the speed via WiFi or Wired connection? What troubleshooting have you done so far?

We've created some articles that may help you improve your connection.

• Slow speed issue
• Wireless Channel on your modem - what is it and why should I change it?
• Easy Steps to Improve Wi-Fi Connection In Your Home

Let us know how it goes.

BasilDV