Welcome to the Community!
We were able to locate your account using your community details and tested the line, but was not able to detect any fault.
The modem is also getting a good sync speed. The information about the speed was sent via Email last 29 March 2020.
We are not able to see any attached picture or file on your post. However, are you using a WiFi or a Wired connection? You may check the article that we've created to troubleshoot a 'Slow speed issue'.
If you are using a WiFi connection, are you connected to the 2.4GHz or 5GHz network? We've also created some articles that will help you improve your home WiFi network.
Let us know how it goes.