Slow Ping Speed for Games

[Aherman181]

Overall peformance on our FTTP service is good. However on games the Ping speed has slowed consistenty by around 5 times normal for the last 10 days. I know it is network related as Ping is normal when I use mobile data on my phone via hotspot. I have tried rebooting my router but that made no difference. Any ideas on what could be causing this or how to fix it? 

[BasilDV]

Hi @Aherman181 

Are you connecting to an Asian server? If yes, then it is currently affected by the ongoing outage within the network.

Check it here: https://support.tpg.com.au/servicestatus

If you are connecting to AU server, then we'd like to check on this further.

Please send us a private message with your account details.

BasilDV

[Aherman181]

Thanks. I think the FTTB outage shown could be related even though the server we are connecting to is in the US. The latency started around the 24th Sept when the outage started.

Hopefully it improves after the 8th Oct when the outage is supposed to finish.

Appreciate your help in resolving this!

[BasilDV]

Alright.

Let us know how it goes on the 8th Oct.

Have a good day!