Slow Speeds

[Myremedy]

Hi TPG

I have upgraded my service to superfast 200Mbps a few weeks ago however there has been no improvement in speed and I have consistently experienced worse performance than previously, regularly dropping off video conferences due to inadquate speed.  I have undertaken several speed tests and regularly get 30-50Mps download and 15-20 upload  - the latest test undertaken today at 11.59 today has been attached.  Please help me get speeds that are somewhere near those advertised

Regards

Myremedy

[Riezl]

Hi @Myremedy ,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please PM us your TPG customer ID, username and complete address.

To send a PM, please refer to this link: How do I private message (PM) in the community