Slow Wifi

Level 2

Hi There,

I've been having a problem with my wifi connection.

I have changed my channel to 6 (least used in my area) and I just did a speed test and here's the result:


Is it because of my old modem?

I think it's around 7-8 years old. It's a NetComm NB604N


Would I get a speed improvement if I changed my wifi modem?


Hi @spurgeon,


Welcome to the community!


To identify if this is a (Wifi/Wireless Connection) modem/router issue. I recommend to do the following step.


1.  Run a speed test using a desktop/laptop connected via LAN/Ethernet cable. (Without other wireless/wired devices connected)

Note: You can also use for running a speed tests


By doing this you will able to identify if the transfer rate issue is just a Wi-Fi/Wireless or it could be the line itself.


If the wired connection speed test result is passing but wireless connection is not.


2. Factory reset the modem/router.


Note: If you're not familiar how to configure your Netcomm NB604N you can visit the link.


3. Once you're able to reconfigure the modem and connect one of your wireless device try to re-run another speed test and see if it is still the same.


Let me know how it will go. Smiley Wink



Level 2
Hi there,

I don’t have a laptop or PC to test the LAN connection

I’ll do the factory reset tonight.

I also found that my phone connection is acting up. I can’t dial out or in. Is this related?

Also, can you test my connection speed?

Hi @spurgeon,


Home phone service should not be affected by the Wireless connection speed.


I'd like to have your connection checked.


Kindly PM me your account details (username/customer ID or home phone number associated with the account)






You might find this Community article useful:


Easy Steps to Improve Wi-Fi Connection In Your Home

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Level 2
I wish i had your speed

This is my test

Hi @Fidojoy,


Have you tried running a speed tests using Desktop/Laptop connected via LAN/Ethernet Cable?


Can you also post a screen shot of the tests result.


I'll wait for your response.


Cheers! Smiley Happy