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Slow Wifi

Level 1a

Hi There,

I've been having a problem with my wifi connection.

I have changed my channel to 6 (least used in my area) and I just did a speed test and here's the result: http://tpg.speedtestcustom.com/result/1e55ace0-fb56-11e7-9ff7-0f94cf53da27

 

Is it because of my old modem?

I think it's around 7-8 years old. It's a NetComm NB604N

 

Would I get a speed improvement if I changed my wifi modem?

6 REPLIES
Moderator

Hi @spurgeon,

 

Welcome to the community!

 

To identify if this is a (Wifi/Wireless Connection) modem/router issue. I recommend to do the following step.

 

1.  Run a speed test using a desktop/laptop connected via LAN/Ethernet cable. (Without other wireless/wired devices connected)

Note: You can also use www.speedtest.net for running a speed tests

 

By doing this you will able to identify if the transfer rate issue is just a Wi-Fi/Wireless or it could be the line itself.

 

If the wired connection speed test result is passing but wireless connection is not.

 

2. Factory reset the modem/router.

 

Note: If you're not familiar how to configure your Netcomm NB604N you can visit the link.

 

3. Once you're able to reconfigure the modem and connect one of your wireless device try to re-run another speed test and see if it is still the same.

 

Let me know how it will go. Smiley Wink

 

 

Level 1a
Hi there,

I don’t have a laptop or PC to test the LAN connection

I’ll do the factory reset tonight.

I also found that my phone connection is acting up. I can’t dial out or in. Is this related?

Also, can you test my connection speed?
Moderator

Hi @spurgeon,

 

Home phone service should not be affected by the Wireless connection speed.

 

I'd like to have your connection checked.

 

Kindly PM me your account details (username/customer ID or home phone number associated with the account)

 

Regards,

Staff

@spurgeon

 

You might find this Community article useful:

 

Easy Steps to Improve Wi-Fi Connection In Your Home

Level 1b
I wish i had your speed

This is my test
Lol
Moderator

Hi @Fidojoy,

 

Have you tried running a speed tests using Desktop/Laptop connected via LAN/Ethernet Cable?

 

Can you also post a screen shot of the tests result.

 

I'll wait for your response.

 

Cheers! Smiley Happy