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Slow connection and drop out

Level 2

hi , home internet nbn keeps dropping out consistantly over past 3 days

have tried to rest modem but same issue keeps occuring. very frustraing.

have tested the connection and it said 12.55mbps


Hi @5104626 ,


Thanks for raising this to us, we're able to locate the account using your community details and ran initial test. The result shows getting a passing speed on the line, no dropouts were reported. The 12.55Mbps you're getting with the speed test is considered passing speed since the service plan is on NBN12.

If you wish to get a faster speed we recommend to upgrade the NBN plan and it's free. For more details please see link below.


Guide to choosing the best TPG NBN Plan for you 


Let us know should you require further assistance.