TPG Community

Get online support

Outage for the past 17 hours

Level 2

An unplanned outage in Mernda, VIC for the past 17 hours since 6pm on the 13 Jan 2021. We heavily depend on our day to day work via internet especially this COVID period. TPNG has no courtesy to update the current status and it simply says the restoration would be back 12 AM today which is now 11.30 hours passed and no further updates given. What a shame.  


Hi @shivaa 


Welcome to the Community!


We were able to locate an account using your community details and tested the NBN line.

We've detected a possible fault within the NBN network, which caused the issue. This has been escalated to our Engineers for further investigation and updates will be given within 24 to 48 hours as soon as it becomes available.


We apologise for the inconvenience.