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Slow internet (NBN 100)

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Level 2

I got 30mbps download speed yesterday midnight, and this morning i reboot my router, i test again, i got 40mbps download speed, now i shutdown my router for 2 minute, now nearly 50mbps. But my plan is NBN 100.
And my upload speed always around 30mbps. 

Please help me.
Thanks!


Speed test result:
http://tpg.speedtestcustom.com/result/842d30a0-e936-11e8-90fd-955597ef90e9
http://tpg.speedtestcustom.com/result/f56462b0-e937-11e8-90fd-955597ef90e9

4 REPLIES
Level 2

I have contacted the technician. Done!

Level 2

@Xysuo How did they resolve the internet speed? Did you get it working faster after speaking with a technician? My speeds are similar to yours.

Level 2

@jtrieu wrote:

@Xysuo How did they resolve the internet speed? Did you get it working faster after speaking with a technician? My speeds are similar to yours.


Yes, just contact support, and do they ask you to do, then all done.

Have a nice day!

Moderator

Hi @jtrieu

 

Welcome to TPG Community! 

 

We're sorry to know that you are experiencing difficulty in your service. We are absolutely here to assist! 

 

I tried locating your account using your Community details but unable to find any match. Could you please send your Customer ID or username via private message so we can pull up the account and check the status of your connection? 

 

We'll await for your response. 

 

 

Thank you!