Slow internet NBN50, fortnightly dropouts

[petermorgan1]

The average internet speeds for our NBN50 plan is far below the advertised. During the day we have download speeds of 25mbps, and upload speeds of 14mbps. The speeds should average at least 50mbps for my NBN50 plan. During the evening, we get WORSE speeds, when we should be getting 42.6mbps as advertised. In the evening it gets as bad as download speeds of 10mbps, and upload 12 mbps. I would like someone to look into this and fix our speeds for the Fast (NBN50) plan. We also have internet disconnections every 2-3 weeks for usually an hour.

[BasilDV]

Hi @petermorgan1

Welcome to the Community!

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

We have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-hfc-cable/problems_speed_nbn_hfc

We've also created an article that will guide you on how to troubleshoot a Slow speed issue.

If you are using a WiFi connection, then signal interference may be the cause of the slow speed. We've created some articles that will help you improve your home network.

Here are the articles:

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

BasilDV