Welcome to the community!
I would love to help and see what causes problem on the transfer rate of your service. I tried to use your community details to pull up the account unfortunately no match.
Feel free to PM me your account details (Username/Customer ID or Contact number associated with the account).
In case you need a reference:
Thanks for sending me your details. I ran initial tests on your service and it shows connected for 7h 15m getting a passing speed on the line.
On which device(s) you experience speed issue?
To identify the exact speed you're getting on the line; please run a speed test using a desktop/laptop connected via LAN/Ethernet Cable and post the screen shot of the test result for additional reference.
In case you experience this on a wireless device(s) we did an article that will help you improve your wireless connecton available here.
Let me know how it will go.