TPG Community

Get online support

Slow internet on TPG FTTB today

Highlighted
Level 1c

my acc 374XXXX

Yesterday and  today my FTTB have speed reduce 50% . What is going on?

4 REPLIES 4
Highlighted
Moderator

Hi @mueangph,

 

Welcome to the community!

 

I was able to locate your account using your given details and ran initial test.

 

Test result shows the speed you're getting on the line is now passing. I would like to arrange a call from one of our Technicians for further test and investigation.

 

Kindly PM me your best contact number and preferred time. In case you need a reference.

 

How do I private message (PM) in the community

 

Cheers!

Level 1c
Hi team member. My internet is still slowly 2 weeks ago until now usually speeds should up to 90 Mbps but now only under 40 Mbps all day(show you on photo).what is going on. can you help me to solve this problem.
Thank you.
Highlighted
Moderator

Hi @mueangph, we'd like to help get to the bottom of this speed issue and we have arranged a specialist to contact you before 4PM NSW Time for assistance.

 

Should you have a preferred contact number and time, please send it via PM. Thank you.

 

Highlighted
Moderator

Hi @mueangph, we can see that our Technical Team has been in touch and the issue has been escalated to our Engineering Team.

 

As advised a TPG technician has been booked to investigate the issue and we can see that you have already confirmed the appointment.

 

Should you have further queries, feel free to message us. Thank you.