Slow internet speed averaging 25bps SHOULD BE GETTING 200bps

[alexjev]

This is extremely frustrating. Yet again we are not getting the speed we were told.

1. have reset the modem - FAIL

2. Powered off/on modem - FAIL

3. Connected laptop via brand new Ethernet cable - FAIL

We are currently working remotely from home and I have children studying VCE and final UnI year with exams.

this is not good enough!

You have 48 hours to rectify this or I refer the matter to the Telco Ombudsman 

[Shane]

Hi @alexjev ,

Thanks for raising this to us, we're sad to know that you're having speed issues with the service. I would love to help and get to the bottom of this. Shoot me a private message with your best contact number and preferred time. We'll have one of our Technicians contact you for real-time test and investigation.

How do I private message (PM) in the community 

Regards,

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@alexjev wrote:

This is extremely frustrating. Yet again we are not getting the speed we were told.

1. have reset the modem - FAIL

2. Powered off/on modem - FAIL

3. Connected laptop via brand new Ethernet cable - FAIL

We are currently working remotely from home and I have children studying VCE and final UnI year with exams.

this is not good enough!

You have 48 hours to rectify this or I refer the matter to the Telco Ombudsman 

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[sscratchie]

My very first modem was faster than that. 1200bps down and 75bps up for that lovely ascii porn or 300bps/300bps to shoot my mate down in Falcon.