Slow internet

[Ankor]

I pay for 50mb internet speed per month but lately the internet speed is unbelievable slow. I never get even close to 50 mb download and I use Ethernet. I would usually get a average of 500kbps download speed.

[BasilDV]

Hi @Ankor

Welcome to the Community!

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

We have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn/troubleshooting

We've also created an article that will guide you on how to troubleshoot a Slow speed issue.

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

BasilDV