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Wifi can not connect internet

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Level 1c
Hi TPG,
My wifi keep showing that it's connected but there is no internet connection.
- All lights on wifi router seem working well (include internet light)
- I try reset several times and re-install as well. After re-install it has worked for 5 mins then problem happens again
- That problem happened on all the devices: 2 iPhoneX,1 iPhone 8, 1 iPhone 11, 3 Mac book air
Could you help me to figure it out? Thanks!
1 REPLY 1
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Moderator

Welcome to the Community @Stacy

 

Before attempting the troubleshooting steps, TPG recommends that you:

 

1. Check our Service Status at https://www.tpg.com.au/servicestatus and for NBN Network Outage

 

2. "Power cycle" your ADSL/NBN modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.

 

If you are still unable to connect to the Internet, please proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/nbn/troubleshooting, https://www.tpg.com.au/support/problems_connect_internet.php

 

You may also check our articles:

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

 

BasilDV