Slow internet

Level 1a
I pay for 50mb internet speed per month but lately the internet speed is unbelievable slow. I never get even close to 50 mb download and I use Ethernet. I would usually get a average of 500kbps download speed.
1 REPLY 1
Moderator

Hi @Ankor

 

Welcome to the Community!

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn/troubleshooting

 

We've also created an article that will guide you on how to troubleshoot a Slow speed issue.

 

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

 

BasilDV