Slow internet

[Cpellerin1953]

We're on fixed internet NBN25. No other option here.
Brand new installation, latest hardware.
The problem is that we rarely if ever get above 15 Mbps. Feeling slightly miffed...
$69/month for NBN12 performance ?

[Riezl]

Hi @Cpellerin1953 ,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.

To send a PM, please refer to this link: How do I private message (PM) in the community