Slow or no internet

[cazkub]

We are trying to work from home in order to keep our jobs and of course my daughter needs it for home schooling, we need the internet to work but it's slow and keeps cutting in and out.
I understand more people are on it but we just got NBN in our area which was suppose to improve it.
Is there something you can do or should I look at another provider?

[David_M]

Hi @cazkub 

Thanks for your query!

Let me have a look and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with a lot of things, via the app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @cazkub 

Your NBN-FTTC 12/1 service at this point is passing on our systems.

Can you keep an eye on the NBN-NCD to see if any bluer lights drop/flash when your service is not working.

Also, here is a doc to help TS common speed issues. Sometimes with heavy usages, the 1meg UPLOAD speed on a 12/1 plan can become a bottleneck especially with heavy usuage.

https://community.tpg.com.au/t5/Featured-Articles/Slow-speed-issue/ba-p/1197

Regards,

David_M

[cazkub]

Thanks David,
I would appreciate talking to someone regarding my plan , maybe I need to upgrade my plan?