Slow speed

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Level 1c
I am on the 45 NBN plan but my current speed is less than 5 mbps
Please can u fix ASAP
2 REPLIES 2
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Moderator

Hi @akenning,

 

We've tested the NBN line and was not able to detect any fault within the network.

 

If you are using a WiFi connection, then signal interference maybe causing the issue.

 

We've creates some articles that will guide you on how to improve your home network.

Here's an article that will help you troubleshoot a slow speed issue. Click here.

 

Let us know how it goes.

 

BasilDV

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Level 1c

Hi 

This is still happenining

Every niight

Currently the downlod is 4.8 mbps - see attached on tpg speedtest. it is much slower (1.58) on others

Soemthing is not right

Please fix