Slow speed

akenning
Level 2
I am on the 45 NBN plan but my current speed is less than 5 mbps
Please can u fix ASAP
2 REPLIES 2
BasilDV
Moderator

Hi @akenning,

 

We've tested the NBN line and was not able to detect any fault within the network.

 

If you are using a WiFi connection, then signal interference maybe causing the issue.

 

We've creates some articles that will guide you on how to improve your home network.

Here's an article that will help you troubleshoot a slow speed issue. Click here.

 

Let us know how it goes.

 

BasilDV

akenning
Level 2

Hi 

This is still happenining

Every niight

Currently the downlod is 4.8 mbps - see attached on tpg speedtest. it is much slower (1.58) on others

Soemthing is not right

Please fix