Slow speed

[akenning]

I am on the 45 NBN plan but my current speed is less than 5 mbps
Please can u fix ASAP

[BasilDV]

Hi @akenning,

We've tested the NBN line and was not able to detect any fault within the network.

If you are using a WiFi connection, then signal interference maybe causing the issue.

We've creates some articles that will guide you on how to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

Here's an article that will help you troubleshoot a slow speed issue. Click here.

Let us know how it goes.

BasilDV

[akenning]

Hi 

This is still happenining

Every niight

Currently the downlod is 4.8 mbps - see attached on tpg speedtest. it is much slower (1.58) on others

Soemthing is not right

Please fix