Hi @abrown82 ,
There are different types of speed issues that you may experience:
1. Speed issues caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
2. Wireless Speed issue this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Speed issues caused by ongoing outage in your area.
I've managed to run remote test on your connection and have detected that your session is working for more than a month now which means the line is stable.
It's possible that the trouble you may be having could be WIFI-related (signal interference, distance, weak signal) if you're using a WIFI connection only.
We recommend having a read on the following articles:
• Troubleshooting a Slow Internet Connection
• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it
Let us know how it will go.
@abrown82 wrote:
Ive been having issues with y NBN service for weeks. I initially thought it was my BYO Moden (TP Link Archer VR600), so i swapped in the moden that TPG sent me and it has been no better. Finally got sick of it tonight, so rang the service number and have been in the queue for about 45mins now. I'm getting a bit over it.
If i do a speed test I get 45mbps+, then the next minute i get 7mbps, next minute i get no response.
