Slow upload speed

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Level 1b

I'm on the 50/20 HFC plan. I used to get min 47Mb (35Mb on 2.4Ghz) download and 18.9Mb upload speed 

 

In the last few day my "upload" speed has gone down from close to 20Mb down to 0.7Mb.  

 

I also tested manual configuring the router download/upload speeds as suggested in one thread but still getting same slow upload speeds.   

 

I am hoping I am not asked to reset my modem as I am not seeing any option to back up all my configuration settings.  I am reading on the net and other tpg threads that you can reset tthe upload configured speeds on my router 

 

Pls advise.  

Regards

 

Walid

 

1 REPLY 1
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Moderator

Hi @shuwayhat ,please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a  PM, please refer to this link: How do I private message (PM) in the community