Hi @garry020 ,
Welcome to our community!
We'd love to help process the change of ownership of the account under your name. We'd like to take a look on the initial documents you sent to us and see what happened.
To better understand the situation, send us the account details.
For reference: How do I private message (PM) in the community
Can you please tell me how to transfer our TPG Internet account from my deceased wifes name into my name.The last time I tried I was insensitively sent documents for her to sign.