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home phone not working with new NBN

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Level 1c

i have recently upgraded to the NBN with a home phone option. now, everytime I answer the phone it drops out  the NBN connection or if i'm on a call & need to check something on the computer it wont connect to the nbn. it is really really frustrating. 

1 REPLY 1
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Moderator

Hi @reliabil ,

 

Thanks for raising this to us, we'd love to help see what causing phone issue with your newly installed NBN service. There is a possiblity that the dropout caused recent NBN upgrade, to better understand the situation send us your account details (Username/Customer ID together with the address on file).

 

For reference: How do I private message (PM) in the community 

Regards,

 


@reliabil wrote:

i have recently upgraded to the NBN with a home phone option. now, everytime I answer the phone it drops out  the NBN connection or if i'm on a call & need to check something on the computer it wont connect to the nbn. it is really really frustrating.