Hi @reliabil ,
Thanks for raising this to us, we'd love to help see what causing phone issue with your newly installed NBN service. There is a possiblity that the dropout caused recent NBN upgrade, to better understand the situation send us your account details (Username/Customer ID together with the address on file).
For reference: How do I private message (PM) in the community
Regards,
@reliabil wrote:
i have recently upgraded to the NBN with a home phone option. now, everytime I answer the phone it drops out the NBN connection or if i'm on a call & need to check something on the computer it wont connect to the nbn. it is really really frustrating.
