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nbn dropouts requiring tp link modem resets

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Level 1
Hi,

We have nbn bundle 100mbps via HFC. Modem is the standard one tpg provided (white tp-link one).

For the last few weeks the internet drops out most nights at least once or twice. nbn box lights remain on, but modem's internet light is off. Resetting the modem mostly works but it's frustrating to have to reset modem several times a night. Is it a modem problem? If so can I get a new one? (happy to pay extra to upgrade to better modem with better range but that's a separate issue!)
1 REPLY 1
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Moderator

Hi @vsyip ,please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a  PM, please refer to this link: How do I private message (PM) in the community