Slower than dial up

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Level 1a
I’m paying for 100mb speed, and getting 2mb max. Give me a good reason why I shouldn’t cancel the service and report for failure of the trade descriptions act?
1 REPLY 1
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Moderator

Hi @Robbietutt ,

 

The actual speeds for the service may be slower and vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users and performance of interconnecting infrastructure not operated by TPG.

 

Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable.

 

We'd recommend having a read of this community article, which may help you check if the speed you're getting at the moment is within acceptable range.

 

This also includes troubleshooting on how the speed can be improved.

Slow speed issue

 

If you are connecting all your devices via Wi-Fi, this article may help as well : Easy Steps to Improve Wi-Fi Connection In Your Home

 

Feel free to search community for help or contact us and we'd be glad to assist you.