Snail NBN

[jkproblems]

We are paying for NBN cable 50. Deployed in our area 2 months back.

We are trying to work work from home using NBN. It is regularly freezing up and we are losing connections Just did a speed test. .7 down and .1 up.

http://tpg.speedtestcustom.com/result/f11ad890-718c-11ea-a360-298849facc51

I have also tried to change the channel for 2.4 band on the TPG supplied model and while I see the channel (set as auto) on advanced options it is not editable (I don't think this is our issue as I did the test on a 5 connection) but I would like to rule out this issue

Where do I go from here? If this is hiw NBN is then we need to go bacj to ADSL.

[jkproblems]

6:50am. 3.7 down and 11.1 up.

http://tpg.speedtestcustom.com/result/932ec1f0-71f6-11ea-b0ff-d17f0f0a8473

[jkproblems]

3.5 down, 2.1 up. This is barely usable and not what we are paying for.

No contact from TPG. How do we exit?

http://tpg.speedtestcustom.com/result/1e303180-7580-11ea-9c90-a97b0110b413

[jkproblems]

I will retract that link. But as I say, nothing from TPG.