Speed Boost Offer

[Ollietank]

Hi TPG Team, 

Looking for help to get the speed boost of 200Mbps avg speed activated, my offer was meant to start from 09/03/21, until 09/09/21. I've restarted & power drained my modem (N300) and NBN.

Currently my speed is unchanged from NBN 50 speeds.

http://tpg.speedtestcustom.com/result/d0c7bd80-8214-11eb-8344-31f04046c871

Thanks

[Riezl]

Hi @Ollietank, we have raised your concern to our Technical Team and one of our senior technical specialists will contact you today to address the concerns raised. Feel free to message us should you have other queries.

[Ollietank · Accepted solution]

Thanks Riezl, all sorted.

Appreciate the prompt resolution.

[Riezl]

We are glad to know that, @Ollietank. Feel free to message us should you need any assistance. Cheers!

[dennisc]

Hi.  I have the same issue.  I called tech support a couple of weeks back but still getting around 50mps.  I did all that I was asked to do but still no change, unless 50 is all I can expect on the 200 tier?

Cheers,

Dennis

[Riezl]

Hi @dennisc, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.

To send a PM, please refer to this link: How do I private message (PM) in the community