Speed Issue Ultrafast

[HenryK9]

Hi, I took up Ultrafast offer on 30/08/21.

My speed is currently around 95/35.

I rang TPG, reset modem as per instructions, speed went up to 480/45, but as I got off the phone my fourth speedtest went back to 95/35, double checked on TPG Speedtest still 95/35.

What gives ?

I had no problems during the 6 month trial,often hitting over 900mps download speeds.

I have FTTP and hard wired Ethernet connection.

[Riezl]

Hi @HenryK9 ,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please PM us your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community