Speed change

Dyb14
Level 2
Hi i requested a speed change to the highest available and my card had been charged but still not processed.... could someone please help?

User: dyb14
4 REPLIES 4
peter_k
Moderator

Welcome to TPG Community,


Could you PM (Private message) me your customer ID, username, service address or mobile number so i can check the status here.

 

Regards

Peter

peter_k
Moderator

Hi

 

I have looked up your details and can see that NBN have completed this upgrade at 12.33PM today.

Can you restart all of your equipment and then check the speed.


Speed Upgrade.JPG

 

Regards,

Peter

Dyb14
Level 2
Unfortunately no change
Is there anything I have to do in router settings ?
Dyb14
Level 2
Could I please have my connection refreshed on your end ?