Speed change

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Level 1b
Hi i requested a speed change to the highest available and my card had been charged but still not processed.... could someone please help?

User: dyb14
4 REPLIES 4
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Moderator

Welcome to TPG Community,


Could you PM (Private message) me your customer ID, username, service address or mobile number so i can check the status here.

 

Regards

Peter

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Moderator

Hi

 

I have looked up your details and can see that NBN have completed this upgrade at 12.33PM today.

Can you restart all of your equipment and then check the speed.


Speed Upgrade.JPG

 

Regards,

Peter

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Level 1b
Unfortunately no change
Is there anything I have to do in router settings ?
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Level 1b
Could I please have my connection refreshed on your end ?