TPG Community

Get online support

Speed dropped dramatically

Level 2

I was upgraded about a month ago to the NBN Cable Broadband Unlimited Superfast

Should I lodge a fault or is there something else going on?Since the weekend 11-12 Sept I am experiencing less than half the speed I am supposed to be getting


Hi @shanegi ,


We've created some articles that will help you troubleshoot the Slow speed issue.


If you are using a WIFI connection, then you may check these links to improve your home network.


If you need further assistance, please PM us your TPG customer ID, username and complete address.


To send a PM, please refer to this link: How do I private message (PM) in the community