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Poor internet speed after NBN Plan Upgraded

Level 2



I upgraded my NBN50 to superfast 200 plan prior to the 6 month trial period expiring. Speed tests during the trial period were always around 200Mbps but since I upgraded and received confirmation of the upgrade from TPG, I no longer receive speeds greater than 50Mbps. I've just run a speed test and it is returning 29/22Mbps.

Could you please advise how I can pass on my account details, for a technician to troubleshoot.




Hi @peteg1 ,


We've created some articles that will help you troubleshoot the Slow speed issue.


If you are using a WIFI connection, then you may check these links to improve your home network.


If you need further assistance, please PM us your TPG customer ID, username and complete address.


To send a PM, please refer to this link: How do I private message (PM) in the community