Poor internet speed after NBN Plan Upgraded

[peteg1]

Hi,

I upgraded my NBN50 to superfast 200 plan prior to the 6 month trial period expiring. Speed tests during the trial period were always around 200Mbps but since I upgraded and received confirmation of the upgrade from TPG, I no longer receive speeds greater than 50Mbps. I've just run a speed test and it is returning 29/22Mbps.

Could you please advise how I can pass on my account details, for a technician to troubleshoot.

[Riezl]

Hi @peteg1 ,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please PM us your TPG customer ID, username and complete address.

To send a PM, please refer to this link: How do I private message (PM) in the community