Speed not matching my Plan

[Taneille]

Hi,

I have a NBN 50 Plan and i just ran a speed test which sits at 11.8 mbps download, 16.8 mbps upload and 73 pings this seems well short of the supposed 50 mbps that i am meant to be recieveing at 9:11pm. ANyone got any tips or an email i can contact TPG on directly?

TIA

[BasilDV]

Hi @Taneille

Thanks for raising this with us.

We were able to locate your account using your community details and tested the line, but was not able to detect any fault.

We've created an article that will guide you on how to troubleshoot a slow speed issue.

• Slow speed issue

If you are using a WiFi connection, then signal interference may be causing the problem. Here are some articles that may help improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

Let us know how it goes.

BasilDV