Speed slow

[bingsta]

To TPG,

Have had drastically reduced speeds (3mb download 0.1mb upload) for the last 48 hours.

I use my internet to work from home and hence need this to be addressed urgently.

[BasilDV]

Hi @bingsta,

We understand that you were able to contact our Tech team and the case was escalated to our Engineering team as they've detected a fault within the copper network.

The fault was reported to Telstra and we were advised that they've booked a technician to look into your service on or before the 14th of May.

Further updates will be given by your assigned Engineer once available.

Should you require further assistance, please let us know.

Kind regards,

BasilDV