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Speed upgrade Access denied

Level 2


I've gotten the email (which looks like spam, well done TPG) about getting the extra speed if I click a link. I tried and got access denied. I talked to the online help and they said they couldn't access my account. This should be a lot easier guys

Level 7

If that is genuine email, I agree that it would be better if it did not have a link, but instead referred to a website (without showing a link to it). That would accommodate an important anti-malware precaution of never clcking on an email link.

Level 2

To make it clear, I'm hoping for someone who can give me access to this upgrade since help couldn't do it, and I see other posts here where people have had similar issues resolved. And of course, to note that this was a poor way to roll out an offer