Speed upgrade offer on your TPG nbn plan

[kielim48]

I received an email in April and opted into the 12 month speed upgrade offer from NBN50 to NBN100 for $79.99 p/m. The email stated it would be applied between Mid-April - End-May. It is now June and the upgrade has still not been applied. 

Could you please look into this and let me know why it has not changed? 

[adib_rahmang]

Hey @kielim48,

I'll check it out. Drop me a private message when you get a moment.

[eericson000]

I also received a phone call regarding the upgrade as well on the 20/05, and I'm still listed as NBN 50.

[adib_rahmang]

Hey @eericson000,

The speed boost will be active from your next billing cycle.