Hi @traceybrowne2,
Welcome to the community!
Actual throughput speeds may be slower and could vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users simultaneously using the network and performance of interconnecting infrastructure not operated by TPG. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable.
To get the actual speed on the line we recommend to run a speed test using a desktop/laptop connected via LAN/Ethernet cable.
If Laptop/desktop connected via LAN is not available, you can try playing around with the 2.4ghz Wi-Fi channels. Please see links below.
Let us know should you require further assistance.
Regards,
