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Speed variance between TPG report and at home speed test?

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Moderator

Hi @traceybrowne2,

 

Welcome to the community!

 

Actual throughput speeds may be slower and could vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users simultaneously using the network and performance of interconnecting infrastructure not operated by TPG. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable. 

 

To get the actual speed on the line we recommend to run a speed test using a desktop/laptop connected via LAN/Ethernet cable. 

If Laptop/desktop connected via LAN is not available, you can try playing around with the 2.4ghz Wi-Fi channels. Please see links below.
 

 

Let us know should you require further assistance.

 

Regards,

 

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Moderator

Hi @traceybrowne2,

 

Welcome to the community!

 

Actual throughput speeds may be slower and could vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users simultaneously using the network and performance of interconnecting infrastructure not operated by TPG. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable. 

 

To get the actual speed on the line we recommend to run a speed test using a desktop/laptop connected via LAN/Ethernet cable. 

If Laptop/desktop connected via LAN is not available, you can try playing around with the 2.4ghz Wi-Fi channels. Please see links below.
 

 

Let us know should you require further assistance.

 

Regards,

 

View solution in original post