Still no internet connection after NBN outage fixed

[susuoai88]

The NBN outtage is resolved in my address, but there is still no internet.

For NBN box, the power light is on, the downstream light is flashing and no other lights.

I have tried to reboot the NBN box and modem multiple time but it still does not work.

Called the service telephone number and waited for hours but no one answers.

Can someone advise and help?

[alanguide]

Mods: The complaints about no answer to help lines are so frequent that I wonder whether there might be a fault on the  help line. Could TPG look into that possibility?

[BasilDV · Accepted solution]

Hi @susuoai88 

We'd like to have a better understanding of the situation and see how can we help.

Please send us a private message with your account details.

BasilDV