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Still no internet connection after NBN outage fixed

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susuoai88
Level 2

The NBN outtage is resolved in my address, but there is still no internet.

 

For NBN box, the power light is on, the downstream light is flashing and no other lights.

 

I have tried to reboot the NBN box and modem multiple time but it still does not work.

 

Called the service telephone number and waited for hours but no one answers.

 

Can someone advise and help?

1 ACCEPTED SOLUTION

Accepted Solutions
BasilDV
Moderator

Hi @susuoai88 

 

We'd like to have a better understanding of the situation and see how can we help.

 

Please send us a private message with your account details.

 

BasilDV

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3 REPLIES 3
alanguide
Level 7

Mods: The complaints about no answer to help lines are so frequent that I wonder whether there might be a fault on the  help line. Could TPG look into that possibility?

BasilDV
Moderator

Hi @susuoai88 

 

We'd like to have a better understanding of the situation and see how can we help.

 

Please send us a private message with your account details.

 

BasilDV

MattS1
Level 2

Lodge dispute with Telecomunications industry ombudsman online. It is free and they will charge tpg for there service. Don forget to ask for refunds for the days you did not have any internet. We all need to make tpg Pay.

Regards Matt