Get online support
Hi @ashleighstuart,
Thanks for reaching out to us. If you are being affected by an unplanned or planned maintenance, you may check the status here, https://www.nbnco.com.au/support/network-status. You can also PM your TPG customer ID or account username, so I can check your service status.
How do I private message (PM) in the community
Regards,
Angeli