Still not connected

[DebFriend]

Hi Manuel, after waiting for a replacement modem from tpg (arrived today) I still can’t connect, is there a way to check if my NBN network connection box is working? I’ve had 2 new modems now and still can’t connect, can only think NBN network connection box isn’t working. What is the fastest I can get a technician out to check my set up?
Thanks

[BasilDV]

Hi @DebFriend 

We'd like to check on the status of your service and see how can we help.

Just send us a private message with your account details.

BasilDV