Hi Manuel, after waiting for a replacement modem from tpg (arrived today) I still can’t connect, is there a way to check if my NBN network connection box is working? I’ve had 2 new modems now and still can’t connect, can only think NBN network connection box isn’t working. What is the fastest I can get a technician out to check my set up? Thanks ... View more

How long before TPG can send me out a new modem or is it quicker for me to get one from a local elect retailer? Been waiting to get a call back from TPG for over an hour now so may not get a response from them today. Can anyone tell me if they will need to install a new modem or can I buy from a retailer and install myself? Thanks, Deb ... View more