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Still waiting to be called back to reset my slave email account password

Mintox2
Level 2

Still waiting to be called back to reset my slave email account password. Its been 24 hours now. 

3 REPLIES 3
BasilDV
Moderator

Hi @Mintox2

 

We've made some adjustments to your slave account.

Are you able to try and reset or change your password for your slave account?

 

BasilDV

Mario120
Level 2

@Mintox2 wrote: www.myaarpmedicare.com Login

Still waiting to be called back to reset my slave email account password. Its been 24 hours now. 


Just noting it here that the tech support contacted me and i appreciate the willingness to assist. However, can they please be advised that RESETTING the password of the MAIN account does not reset the passwords of the slave accounts? I had done it before and done it again as suggested by support. I was hoping to be proven wrong but, I wasn't.

 

Shane
Moderator

Hi @Mario120,
 

Resetting the main TPG account should not affect the Slave E-mail Logins, we'd like to take a look into this could you send us a PM with your details so we can coordinate this with our Technical Support Team.

How to send a PM? https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093.