Get online support
I'm seeing some suboptimal routing to LAX in the last few days. For example:
traceroute to 66.165.241.249 (66.165.241.249), 64 hops max, 52 byte packets 1 10.0.4.1 (10.0.4.1) 2.400 ms 2.633 ms 2.090 ms 2 10.20.20.116 (10.20.20.116) 8.772 ms 7.142 ms 9.292 ms 3 syd-gls-har-int2-be200.tpgi.com.au (203.221.3.68) 9.554 ms 9.360 ms 9.059 ms 4 hurricaneelectric1-100g.hkix.net (123.255.91.158) 221.309 ms 222.146 ms 221.230 ms 5 100ge11-1.core1.lax2.he.net (184.105.64.125) 222.076 ms 223.312 ms 239.959 ms 6 100ge2-2.core1.lax1.he.net (72.52.92.121) 221.139 ms 220.793 ms 221.896 ms 7 64.71.134.142 (64.71.134.142) 216.174 ms 214.946 ms 215.547 ms 8 * * * 9 66-165-241-249.static.hvvc.us (66.165.241.249) 215.006 ms 215.492 ms 215.351 ms
Seems to be going via Hong Kong instead of direct. Last week it was going direct to LAX, with latency in the 150-160ms range.
I wonder if this is related to the recent Level 3 outage somehow?
Hi @cynix ,
Thanks for raising this to us. Please send me your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time together with the complete Tracert and ping test result.
In case you need a reference:
How do I private message (PM) in the community
Regards,
@cynix wrote:
I'm seeing some suboptimal routing to LAX in the last few days. For example:
traceroute to 66.165.241.249 (66.165.241.249), 64 hops max, 52 byte packets 1 10.0.4.1 (10.0.4.1) 2.400 ms 2.633 ms 2.090 ms 2 10.20.20.116 (10.20.20.116) 8.772 ms 7.142 ms 9.292 ms 3 syd-gls-har-int2-be200.tpgi.com.au (203.221.3.68) 9.554 ms 9.360 ms 9.059 ms 4 hurricaneelectric1-100g.hkix.net (123.255.91.158) 221.309 ms 222.146 ms 221.230 ms 5 100ge11-1.core1.lax2.he.net (184.105.64.125) 222.076 ms 223.312 ms 239.959 ms 6 100ge2-2.core1.lax1.he.net (72.52.92.121) 221.139 ms 220.793 ms 221.896 ms 7 64.71.134.142 (64.71.134.142) 216.174 ms 214.946 ms 215.547 ms 8 * * * 9 66-165-241-249.static.hvvc.us (66.165.241.249) 215.006 ms 215.492 ms 215.351 msSeems to be going via Hong Kong instead of direct. Last week it was going direct to LAX, with latency in the 150-160ms range.
I wonder if this is related to the recent Level 3 outage somehow?