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Sudden spike in ping to Singapore server from sydney in apex legends

gopal_reddy
Level 2
Level 2
‎12-11-2020 05:08 PM

I have been playing the game at 100 ping which is decent in Singapore servers suddenly all of a sudden from the past 2 days my ping spiked to 300+ now I cannot play it in the server anymore I get 140 pings on mobile hotspot so definitely no the game issue or my pc its from the connection. I need a fix as soon as possible

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4 REPLIES 4
jvn97
Level 2
Level 2
‎12-11-2020 08:15 PM

Getting the same issue with the Singapore 1 server. Trace route shows I'm being routed to Los Angeles>Chiba>Tokyo>Singapore.

Hopefully it doesn't take them 2 months again to fix the issue.

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gopal_reddy
Level 2
Level 2
‎12-11-2020 09:40 PM

did it happen before and how long did it took to fix??

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gopal_reddy
Level 2
Level 2
‎12-11-2020 10:09 PM


Tracing route to 128.1.95.8 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms NF12.Home [192.168.1.1]
2 3 ms 2 ms 2 ms 10.20.22-135.tpgi.com.au [10.20.22.135]
3 10 ms 6 ms 6 ms syd-apt-ros-int1-eth8-3.tpgi.com.au [203.29.134.67]
4 158 ms 161 ms 157 ms 100ge13-1.core1.sjc1.he.net [216.218.139.233]
5 158 ms 157 ms 157 ms 100ge8-2.core1.sjc2.he.net [184.104.195.54]
6 264 ms 265 ms 264 ms 100ge8-1.core1.tyo1.he.net [184.104.194.38]
7 334 ms 343 ms 332 ms 100ge11-1.core1.sin1.he.net [184.105.64.253]
8 325 ms 320 ms 320 ms 21859.sgw.equinix.com [27.111.228.183]
9 330 ms 323 ms 324 ms 107.155.24.165
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.

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Anonymous
Not applicable
‎13-11-2020 06:24 PM

Hi @gopal_reddy,

 

We're sad to know that you're having latency issue while playing Apex Legends. We'd like to confirm if you have tried to connect on designated service for Australian Region if so, please post the latency details on this thread for the additional reference.

 

Also perform the troubleshooting below and send me the screen shot of the test result together with your account details (Username/Customer ID together with the address on file).

 

For reference: How do I private message (PM) in the community

 

I. CONTINUOUS PING:

To conduct a continuous ping, ensure that none of your other PCs are doing internet activity.
Open up the command prompt of one of your PCs.
Type the following in "ping <IP address> -n 1000" without the quotations.
ping 192.168.1.1 -n 1000
ping 10.20.22.148 -n 1000
ping http://tpg.com.au -n 1000


Wait for the test to finish and for the PING STATISTICS, found at the end, to show up.
Save the screenshots.

We should have 3 ping test results.


II. TRACE ROUTE

To conduct a trace route,
Open up the command prompt of one of your PCs.
Type the following in "tracert http://tpg.com.au" without the quotations.
EXAMPLE: tracert http://tpg.com.au

Perform another trace route to your game server.

Save a screen shot of the traceroute results.


III. SPEED TESTS:

For speed tests, please run the speed tests at : http://www.speedtest.net
Please just get a screenshot after the test is complete.
Please don't forget to indicate the timestamps for these tests.


and send all the screen shot of the test result.

 

 

 

Thanks for raising this to us.

 

 

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