Get online support
Hoping someone can have a look into my service. Been having really slow speeds (at times unusable) for many months now.
Should also mention that our NBN service went offline about a month ago (was not due to weather - just happened). A fault was detected on the line, and after 2/3 days of no internet a technician came out. We are back online, however we still experience awful/unusable speeds intermittently.
Can someone please help restore our service to what it should be? I'm not one to complain, but it's frustrating to be paying for a service that isn't working as it should.
I'd appreciate some help. Thank you.
Hi @Alirah,
We need to further check what's causing the slow speeds. Remote test showed that you have a stable connection.
Here's an article that you can check out regarding Slow speed issue
Otherwise, let us know your most convenient time to perform troubleshooting along with you.
Thanks!
Ahra_G